Anatoly Kidder |
eMail: AKidder@CRMJobs.net |
Phone# 215-820-1331 |
Open a Microsoft Word version of the resume (52K) |
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Summary
Manager in SalesForce CRM,
ActiveX,
Web proficient, Visual Basic, .Net, ASP, VBScript, Siebel Configuration, Integration, EAI, eScript, ePricer, CTI, Genesys, HTML, HTML, JavaScript. Programming and hands-on experience in developing database
business applications in MS SQL Server,
Sybase,
Oracle, Siebel and
MS Access
using ADO, RDO, DAO, ODBC and Windows API.
Hardware: PC IBM compatible
(stand-alone and network)
Software OS: MS DOS 7.0, Windows
Languages: SFDC Force.com, Oracle Siebel scripting, Visual Basic(VB), VB.NET, Access VBA, VBScript, Access SQL, JavaScript, Sybase, Oracle
SQL.
Utilities: Norton
utilities , Microsoft Visual SourceSafe, Lotus Notes, MSDN
Databases: MS SQL
Server, Oracle, MS Access
Employment
Interactive Solutions Manager (CRM)
IBM
Los Angeles, Ca 09/10-Present |
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RM Interactive Solutions Manager - Project Manager administered full life cycle of successful deployment of a SalesForce.com Call Center
interface implementation to successfully launch the CRM software
solution by interfacing SalesForce with various external and internal applications using Integration tools and technologies.
Coordinated WebServices for
Integration with external systems. Reviewed, Modified and administer Testing in Rational Quality Manager (RQM)
Test Suites between Legacies, SAP CRM and Oracle Siebel Enterprise System.
Manager
Accenture
Philadelphia, Pa 11/07-09/10 |
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alesForce Interface Manager - Project Manager administered full life cycle of successful deployment of a Siebel Call Center
interface implementation to successfully launch the CRM software
solution by interfacing Siebel and SalesForce.com for USA and European (EMEA) systems with various external and internal applications using EAI technologies.
Coordinated WebServices Security for
Integration with external systems. Reviewed, Modified and administer JIA( Joint Interface Agreements) between Dell' legacies and Siebel Enterprise System.
Designed interface agreements with
Remedy software which creates Service Requests and Assets. Managed interface coordination between Dell Order Fulfillment System (OFS) and Siebel for Accounts, Contacts, Addresses,
Agreements, and Entitlement details using Integration between WebMethods, SOAP Inbound and Outbound WebServices technology.
Manager
BearingPoint
Radnor, Pa 07/02-11/07 |
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ntegration process with Oracle – webMethods - SAP analysis with
Oracle Siebel eOil, Gas & Chemicals - E 7.7 application on Product, Price, Account
and Order management Integration
components. webMethotds Transport and wM Business
services design process flows. Project business configuration and Architecture
data-mapping designs.
Design and completion of Inventory Management and Purchase Order Modules of
Oracle Siebel Field Service Application.
for York International.
Configuration of Field Service Preventive Maintenance Engine.
Creation of Statement of Work (SOW) for the engagement.
Programming VB.NET to access Siebel Application Object Manager through COM Data Server.
Presentation and configuration CTI-Service
Request requirements. Insuring auto creation of an emergency Service Request.
Configured Siebel CTI components for multi agent free-seating and Business Services for Integration with Genesys G-Plus Config Adapter.
Configuration of Siebel ePricer with Pricing Models with Matrix, Script and Agregate based Pricing factors
Created Multi Driver Creation with Siebel 6 .COM applets and Java scripting.(WrightExpress)
Created Actuate with e.Report Designer Professional.
Senior Developer
Arthur Andersen (Business Consulting Division)
New York, Ny 04/01-07/02 |
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Sr.Consultant
eLoyalty Company
Chicago, Il 09/00-04/01 |
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Programmer/Analyst
Maxim Group Philadelphia, Pa 05/98-09/00 |
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Programmer/Analyst
InfoSystems,
Inc., Wilmington, De 09/97-05/98 |
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Programmer/Analyst
Aries International Inc., |
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Systems Coordinator
BDP International
Inc., Philadelphia, Pa Division of E. I. Du Pont De Nemours Co. Inc. 04/93-05/95 |
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Education and Additional
information:
Temple University | Philadelphia | PA | The Degree of Bachelor of Business Administration | 1992 | |
Holy Family College | Philadelphia | PA | C Programming | 1992 | |
BDP | Philadelphia | PA | Peer Applause Award by B.S.I. testing to maintain I.S.O. 9000 certification. Certified by British Standards Institute | 1993 | |
BDP | Philadelphia | PA | Completion of Quality Work Group Certification. Quality Education System Award | 1993 | |
Compu Source Institute | Southhampton | PA | Diploma Visual Basic, MS SQL Server, MS Access, and Oracle | 1997 | CSC Institute |
Info Skills Computer Learning Center., | Wilmington | DE | Certificate of Completion for MS Access | 1997 | |
Info Systems, Inc (Presently MTM Technologies, Inc.) | Wilmington | DE | Certificate of Achievement; for Visual Basic course completion. | 1998 | |
New Horizons | Philadelphia | PA | Certificate of Completion for VB 6.0 Microsoft Approved 1013A course. | 1999 | |
CorporateU | Philadelphia | PA | Certificate of Achievement in Advanced Visual Basic Programming. | 1999 | CorporateU® |
Documentum | Horsham | PA | Certificate of Accomplishment of Technical Fundamentals for Documentum 4i Course. | 2000 | |
Siebel University | Boston | MA | Certificate of Accomplishment of Core Consultant Course. | 2001 | |
Siebel University | Chicago | Il | Certificate of Accomplishment of Integrating Siebel Application Course. | 2004 | |
IBM Global Services | New York | NY | Certificate of Essentials of Visual Modeling with UML Course. | 2004 | |
Carnegie Mellon University | Washington | DC | Certificate of Completion of Capability Maturity Model Integration CMMI course | 2005 | |
SAP Education | Virtual | USA | Completion of CRM Customizing Fundamentals CR100 course | 2011 |
Evaluation by Bookman Consulting Inc., on VB Programming.
Understanding of Subject:
Percentile Score: 93 |
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